Any question?

Contact us!

Our team is available from Monday to Friday to provide you with accurate and prompt answers to all your questions.

Address

257 route du bourg
69210 Sourcieux les Mines – FRANCE

Contact us

5 + 5 =

An emergency?

Call us on +33 (0)4 74 70 39 82
Or chat with us using the button at bottom right!

An estimate? A technical question?

You can send us an email: contact@certec.fr

Or use the form below!

F.A.Q.

About us

CERTEC specializes in the design and sale of inflatable products for boating (fenders, life jackets, buoys) and first aid (mattresses and vacuum splints), as well as customized solutions. Thanks to our expertise and rigorous customer care, we can support both individuals and professionals with innovative, high-quality products.

How to contact us

You can contact us by email at contact@certec.fr, by phone at +33 4 74 70 39 82, or by mail at 257, Route du Bourg – 69210 SOURCIEUX-LES-MINES, FRANCE. We remain at your disposal for any information requests or order follow-up.

I've forgotten my password. How do I reset it?

No worries! Click on “Forgot password?” from the login page of our website. You will receive an email to reset your password in just a few clicks. If needed, our team is available to assist you via the contact form. Otherwise, feel free to contact us by email (contact@certec.fr) or by phone (+33 4 74 70 39 82).

What products/services do you offer?

CERTEC offers equipment for the boating industry (fenders, life jackets, inflatable buoys, etc.), first aid (vacuum mattresses and splints, racks, etc.) and custom-made products (watertight bags, platforms, cylinders, etc.). We make it a point of honor to guarantee quality products and personalized support, from manufacture to delivery.

Do you offer discounts or promotions?

Our prices may vary depending on your profile and needs. Discounts are offered during events such as the nautical shows we participate in throughout the year; however, we tailor our prices and offer personalized rates based on the type of customer (individual, professional, association, club…) and the order volume. The best way to get a personalized quote is to contact us by email at contact@certec.fr!

Can I change or cancel my order?

At CERTEC, our products are made to order, often in a personalized and unique way. Modifications or cancellations are only possible if production has not yet begun, so please contact us at contact@certec.fr as soon as possible to check feasibility.

How do I get an invoice?

To have an invoice, you can request it by sending an email to our accounting secretary at comptabilite@certec.fr, specifying your order number.

What are the delivery times?

CERTEC delivery times vary according to product type and manufacturing time, which is essentially made to order. In general, they depend on the quantities ordered and the number of orders in progress at certain times of the year, but we undertake to do our utmost to provide you with an accurate estimate as soon as your order has been confirmed. If in doubt, don’t hesitate to contact us by e-mail for information on the progress of your order.

How can I contact you if I have a problem?

You can contact us by phone on 04.74.70.39.82. or by email at contact@certec.fr for any questions or problems. Our sales team and after-sales service are available to help you quickly, Monday to Thursday from 8am to 5pm and Friday from 8am to 12pm.

How do you protect my personal data?

At CERTEC, the protection of your personal data is based on reliable tools that comply with current regulations. Our software EBP ensures secure storage of your information. Access to data is strictly limited to authorized personnel, and communications are secure. No data is shared with third parties without your consent, in accordance with the GDPR.

How can I become a partner?

Would you like to collaborate with us? Whether it’s to distribute our products, make use of our raw materials, or develop a tailor-made project, contact us through our contact form or directly by email (contact@certec.fr). The CERTEC team will explore all partnership opportunities with you.